Return Policy

Cancellation

We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. However, we cannot cancel orders if the product has already been shipped.

​Returns (if applicable)

We accept product returns under the following conditions:

  1. Eligibility:
    • Customers may apply for a return within ​14 days after receiving the product.
    • The item must be ​unused, in the same condition as received, and in its ​original packaging.
    • A ​receipt or proof of purchase is required.
  2. Custom/Personalized Items:
    • Custom-order or personalized items are ​not eligible for the 14-day return policy.
  3. Shipping Fees:
    • If the return is initiated by the customer, the customer is responsible for the ​shipping fee. The fee depends on the express company chosen.
    • If the return is due to our error (e.g., damaged or incorrect goods), the customer ​does not need to bear the shipping fee.
  4. Restocking Fee:
    • No restocking fee will be charged for returned products.

​Refunds (if applicable)

  1. Process:
    • Once your return is received and inspected, we will notify you via email.
    • If your refund is approved, it will be processed, and a credit will be applied to your credit card or original payment method within a ​certain number of days.
  2. Late or Missing Refunds:
    • If you haven’t received your refund, first check your bank account.
    • Contact your credit card company or bank, as processing times may vary.
    • If the issue persists, contact us at ​support@cocoapon.com.

​Contact Information

For return address details or further assistance, please contact our Customer Service at ​support@cocoapon.com.